Shipping and Exchange Policy

This Shipping and Exchange Policy ("Policy") applies to all users ("You" or "Your") of the services provided by osto ("We", "Us", or "Our"), accessible via osto.one (the "Platform"). By subscribing to and using Our services, You agree to the terms outlined below. Please read this Policy carefully before making a purchase or subscription.

1. Digital Delivery
- Our products and services are delivered digitally. No physical goods are shipped.
- Upon successful purchase or subscription, You will receive access credentials and instructions via the email address provided during registration.
- Delivery of digital access is typically immediate, but may take up to 24 hours in rare cases. If You do not receive access within this timeframe, please contact Us at help@osto.one.

2. Account Access and Activation
- Access to Our services is provided through user accounts on the Platform.
- It is Your responsibility to ensure that the email address and other contact information provided are accurate and up to date.
- If You experience any issues with account activation or access, please contact Our support team for assistance.

3. Exchange Policy (User/License Transfers and Plan Changes)
- As a SaaS provider, We do not offer exchanges of physical goods. However, We recognize that You may need to transfer user licenses or change subscription plans.
- User/License Transfers: If You wish to transfer a user license to another individual within Your organization, please contact Us at help@osto.one with the relevant details. Transfers are subject to Our review and approval, and may require verification of organizational affiliation.
- Plan Changes: You may upgrade or downgrade Your subscription plan at any time through the Platform or by contacting Our support team. Changes to Your plan will be reflected in Your next billing cycle, in accordance with Our billing and refund policies.
- In cases where a plan change results in a higher fee, the difference will be charged on a pro-rated basis. For downgrades, the new rate will apply from the next billing cycle.

4. Incorrect or Failed Digital Delivery
- If You do not receive access credentials or experience issues with digital delivery, please notify Us within 7 days of purchase. We will investigate and resolve the issue promptly.
- We are not responsible for delivery failures due to incorrect or outdated contact information provided by You.

5. No Physical Returns or Exchanges
- As all services are delivered digitally, We do not accept returns or exchanges of physical goods.

6. Exceptional Circumstances
- Requests for exceptions to this Policy (e.g., due to extenuating circumstances) will be reviewed on a case-by-case basis. Please contact Us at help@osto.one with details.

7. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on osto.one and will become effective immediately upon posting. Your continued use of the Platform after any changes constitutes acceptance of those changes.

8. Contact Us
For any questions regarding this Policy, please contact Us at help@osto.one or visit osto.one for more information.

For more details, please refer to Our Terms and Conditions, Privacy Policy, and Refund Policy available on osto.one.