Cancellation and Refund Policy

Effective Date: July 1, 2025

This Cancellation and Refund Policy ("Policy") applies to all users ("You" or "Your") of the services provided by osto ("We", "Us", or "Our"), accessible via osto.one (the "Platform"). By subscribing to and using Our services, You agree to the terms outlined below. Please read this Policy carefully before making a purchase or subscription.

1. Subscription Model
Our services are billed on a per user, per month basis. Each active user account is considered a billable seat. Subscription fees are charged in advance for the upcoming billing period.

2. Cancellation Policy
- You may cancel Your subscription at any time by following the instructions provided on the Platform or by contacting Us at finance@osto.one.
- Cancellations will take effect at the end of Your current billing cycle. You will continue to have access to the services until the end of the paid period.
- No further charges will be applied after the effective cancellation date.

3. Refund Policy
- We offer a 14-day risk-free period for new subscribers. If You are not satisfied with Our services, You may request a full refund within 14 days of Your initial purchase by contacting Us at finance@osto.one.
- After the 14-day risk-free period, all payments are non-refundable, except as required by applicable law or as otherwise stated in this Policy.
- Refunds will not be provided for partial months of service, unused user accounts, or downgrades during an active billing period.
- In the event of a proven technical failure or service outage caused by Us that materially impacts Your use of the Platform, You may be eligible for a pro-rated refund for the affected period, subject to Our review and approval.

4. Exceptional Circumstances
- Refund requests outside of the standard policy (e.g., due to extenuating circumstances) will be reviewed on a case-by-case basis. Please contact Us at finance@osto.one with details.
- We reserve the right to deny refund requests that do not meet the criteria outlined in this Policy.

5. How to Request a Cancellation or Refund
- To cancel Your subscription or request a refund, please email finance@osto.one with Your account details and reason for cancellation or refund.
- Refunds, if approved, will be processed to the original payment method within 7-14 business days.

6. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on osto.one and will become effective immediately upon posting. Your continued use of the Platform after any changes constitutes acceptance of those changes.

7. Contact Us
For any questions regarding this Policy, please contact Us at finance@osto.one or visit osto.one for more information.

8. Governing Law and Jurisdiction
This Policy is intended to be applicable to users globally. We strive to comply with all applicable laws and regulations in the jurisdictions where we operate. Users may have additional rights under their local laws. In the event of a conflict between this Policy and any mandatory provisions of local law, the local law will prevail to the extent required.